At Cuddle Professionals International we are committed to protecting your privacy and providing a secure online experience. You can visit most of our site without giving us any information about yourself, but sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.
Collecting Your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, or when purchasing and registering products. Personal information collected is often limited to email address, language, country or location, but may include other information when needed to provide a service you requested. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Use of Your Personal Information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We use your personal information for five primary purposes: to make the site easier for you to use by not making you enter your personal information more than once, to help you quickly find software, services or information, to help us create and deliver content most relevant to you and to alert you to product upgrades, special offers, updated information and other new services from Cuddle Professionals International. We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cuddle Professionals International or the site; (b) protect and defend our rights or property, and, (c) act in urgent circumstances to protect the personal safety of users of Cuddle Professionals International, its web sites, or the public.
Control of Your Personal Information
When you register, or otherwise give us personal information, Cuddle Professionals International will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Security of Your Personal Information
Cuddle Professionals International strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. Our company is hosted on the Wix platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, or If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us.
The following terms and conditions (‘the Conditions’) are the terms under which Cuddle Professional International (hereafter referred to as "CPI’) offers and sells to the buyer (‘the Buyer’) and the Conditions supersede all other terms and conditions relating to the subject matter of these Conditions. Any sale agreement (‘the Agreement’) between CPI and the Buyer shall be governed by these Conditions. Any variation to this clause must be by prior agreement in writing to CPI by email.
The description and quantity of the Services (‘the Services’) shall be as set out on the CPI website (‘the Website’). The service (‘the Service’) shall be the specific combination of Services in the Agreement between CPI and the Buyer.
Every effort has been made to ensure that the Services are described as accurately as possible. CPI will make every effort to ensure that the information on the Website is accurate and up to date. However, we disclaim all liabilities resulting from the following: i) technical problems resulting in errors (including pricing errors) or interruptions of the website, due to server upgrades or otherwise. In the unlikely event that a product's correct price is higher than that shown, we will contact you to see if you still wish to proceed with the order, ii) incompatibility of the website with your hardware, software or telecommunication links, iii) failure of the website to meet your requirements.
The price (‘the Price’) is quoted in pounds sterling. The Price for the Services may change from time to time, without prior notice. In the event of a change in the Price, the price contracted with the Buyer in the Agreement will be maintained, except under exceptional circumstances, when notification of the change will be provided to the Buyer a minimum of one month in advance. Changes to fees levied on the Company by external Examining or Awarding Bodies (for example, but not limited to, individual Registration or Accreditation Fees) are not under the reasonable control of CPI and these changes will be passed on directly to the Buyer. Notification of any changes will be provided to the Buyer in advance in writing.
The Service shall not commence until the total payment is received and shall commence within two weeks of the receipt of the payment. CPI accepts payment by Paypal and Stripe.
CPI shall not refund payments made for the Service in the event of: i) the Buyer being dissatisfied or perceiving that the Service is not suitable for the Buyer’s requirements, ii) the Buyer failing to fulfil their commitment to the Service (for example, but not limited to, failure to submit work for marking or to answer or respond regularly to communication from the tutor) iii) the Buyer failing to cancel recurring payments that are under the Buyer’s control (for example, but not limited to, recurring Standing Orders) or iv) termination of the Service by CPI having judged that there are reasonable grounds for termination. Refunds may be permitted, at CPI's discretion, if the Buyer is able to demonstrate a failure of CPI to deliver the Service as detailed in the Agreement. Our refund policy is legally binding and forms part of the Terms and Conditions you accepted when you enrolled. It does not affect your statutory rights.
Termination of the Service by CPI
The Buyer is liable for any losses resulting from termination of the service by CPI as a result of evidence of plagiarism in any work submitted by the Buyer that is presented as original work. Judgement that there are reasonable grounds for termination of the Service is entirely at the discretion of CPI.
CPI shall not be held liable in any way for default, loss of trade or profit occurring to the customer in the event of delivery of the Service being frustrated or delayed for any reason including but not limited to: fire, flood, accidents, riots, lockouts, trade disputes, acts or restraints of governments, the imposing of restrictions on exploration or from other causes not within reasonable control of the Company. The maximum liability of CPI to the Buyer shall not exceed the cost of the goods supplied. In no event shall CPI be liable to the Buyer for incidental, indirect, consequential or special damages.
Intellectual Property Rights
CPI reserves the right to withhold the Service in the event of any breach of these terms and conditions if for any other reason which at the discretion of the Company warrants such action. If any term or provision of the Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions of the Conditions shall continue in full force and effect as if the Conditions had been agreed with the invalid illegal or unenforceable provision eliminated. The headings in the Conditions are for ease of reference only and shall not affect the interpretation of any of the Conditions. Each of the parties agrees that save in respect of statements made fraudulently, it shall have no remedy in respect of any untrue statement upon which it relied in entering the Agreement and that its only remedies shall be for breach of contract. Governing Law and Jurisdiction The Agreement shall be governed by the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales. Rights of the Consumer Nothing in these Conditions shall affect the statutory rights of a consumer.